Legal Notice, Terms of Use & Privacy Policy

This is a courtesy translation of the French original. In the event of any discrepancy between the two versions, the French version shall prevail.

Montpellier FC is the trading name of MHSC FÉMININES.

Part 1 — Main website

1. Website publisher

This website is published by MHSC FÉMININES, a SASU with share capital of €2,491,000, with its registered office at Avenue Albert Einstein – Domaine de Grammont, 34000 Montpellier, France.

Registered with the Montpellier Trade and Companies Register under SIRET number 988 059 549 00010 (SIREN 988 059 549).

Intra-community VAT number: FR85988059549.

Publication Director: Paul Bouffard.

Contact: contact@montpellierfc.com

2. Hosting and technical solution

The website is built with the Sanity CMS and deployed on the cloud infrastructure of Vercel Inc.

3. Terms of use

Accessing and using the website implies acceptance of these Terms of Use.

Users undertake to use the website in accordance with applicable laws and regulations, and not to interfere with its operation or security, nor with the rights of Montpellier FC or those of third parties.

The club takes reasonable steps to ensure the accessibility and proper functioning of the website.

Access to the website may nonetheless be temporarily interrupted, in particular for maintenance work, updates, technical incidents, security requirements or any other circumstance beyond the club's control.

The information published on the website is provided for information purposes and may be amended or updated at any time.

4. Intellectual property

All items featured on the website, including texts, photographs, images, graphics, logos, videos, icons, trademarks, distinctive signs and other content, are the property of MHSC FÉMININES or are used with the authorisation of their respective owners, unless stated otherwise.

Any reproduction, representation, modification, publication, transmission or adaptation, in whole or in part, of these items is prohibited without the prior written authorisation of the relevant rights holder.

5. Personal data and GDPR

5.1 Data controller

In operating the website and managing its relationship with visitors and subscribers, MHSC FÉMININES determines the purposes and means of the personal data processing carried out as part of its activity and acts, where the conditions set out in the GDPR are met, as data controller.

For any question relating to personal data protection, or to exercise your rights: contact@montpellierfc.com

5.2 Newsletter

The information collected via the sign-up form, in particular your email address, is processed on the basis of your consent in order to register you for the official Montpellier FC newsletter.

This newsletter may include:

• club news;
• information about club events;
• exclusive offers;
• commercial information;
• alerts relating to Montpellier FC launches or campaigns.

This data is retained for a maximum of 3 years from the date of your registration or your last contact, in accordance with the information provided by the club.

It is intended for authorised staff of MHSC FÉMININES as well as for the technical provider responsible for routing electronic communications, Brevo.

MHSC FÉMININES does not sell the personal data of its visitors, subscribers or supporters to third parties.

You may withdraw your consent and unsubscribe at any time, in particular by using the unsubscribe link included in the emails you receive.

5.3 Browsing and audience measurement

While you browse the website, certain technical or browsing data may be processed.

This may include:

• your IP address;
• the pages viewed;
• the browser used;
• the type of device used;
• information relating to your browsing and interactions with the website.

This information may be used for audience measurement purposes via Google Analytics.

Subject to your consent where such consent is required, certain information may also be processed for advertising or marketing measurement purposes via Meta and LinkedIn services.

5.4 Data transfers outside the European Union

Some of the providers used by the website, in particular Google, Meta and LinkedIn, may involve data processing or transfers outside the European Economic Area, in particular to the United States.

Where such transfers take place, they must be governed by a mechanism provided for under the applicable regulations, such as an adequacy decision or, where necessary, the standard contractual clauses adopted by the European Commission together with appropriate safeguards.

5.5 Your rights

In accordance with the French Data Protection Act ("Informatique et Libertés") and the General Data Protection Regulation (GDPR), you have, under the conditions provided for by the regulations, the following rights in particular:

• the right of access to your data;
• the right to rectification;
• the right to erasure;
• the right to restriction of processing;
• the right to object;
• the right to data portability, where applicable;
• the right to withdraw your consent at any time where processing is based on consent.

To exercise your rights: contact@montpellierfc.com

In order to protect the personal data concerned by a request, information making it possible to verify the identity of the requester may be sought where this is necessary and proportionate.

You also have the right to lodge a complaint with the French data protection authority (Commission Nationale de l'Informatique et des Libertés – CNIL).

6. Cookies and other trackers

The website uses cookies and similar technologies in order to ensure its operation and, subject to the choices expressed by the user, to measure its use and the performance of marketing activities.

6.1 Strictly necessary cookies

Some cookies are essential to the operation of the website.

They may in particular be necessary in order to:

• enable browsing;
• secure the website;
• maintain certain essential functionalities;
• record the choices expressed regarding cookies.

Where they are strictly necessary for the provision of a service expressly requested by the user, these cookies may be used without prior consent.

6.2 Audience measurement cookies

The website uses Google Analytics in particular to measure and analyse its traffic and use.

Where their use requires consent, the trackers concerned are only placed or read once such consent has been obtained.

The information obtained may be used to produce traffic statistics, analyse browsing journeys and improve the website.

6.3 Marketing and advertising cookies

Subject to your consent where such consent is required, technologies linked to Meta and LinkedIn may be used in order to:

• measure the effectiveness of advertising campaigns;
• analyse certain interactions carried out on the website;
• measure audiences;
• improve the relevance of marketing campaigns.

Brevo is used for routing email communications. Any trackers included in these communications are used in accordance with the applicable rules and with the choices expressed by the user.

6.4 Managing your preferences

On your first visit, a cookie management tool allows you, according to the categories offered, to accept, refuse or customise the use of cookies and trackers subject to consent.

Refusing non-necessary cookies must not prevent access to the essential functionalities of the website.

You may change or withdraw your consent at any time via the "Manage cookies" link available at the bottom of the website.

7. External links

The website may contain links giving access to websites, platforms or services operated by third parties.

MHSC FÉMININES exercises no control over the content or practices of these third-party services and cannot be held liable for their availability, their content or their use, subject to any applicable mandatory legal provisions.

8. Liability

MHSC FÉMININES takes reasonable steps to ensure the operation and security of the website and the accuracy of the information published on it.

However, MHSC FÉMININES cannot be held liable for malfunctions directly attributable to the user's equipment, software or internet connection, nor for temporary interruptions beyond its control, subject to any applicable mandatory legal provisions.

The information featured on the website is provided for information purposes and does not replace the specific contractual terms applicable to a service or operation offered by the club, where such terms exist.

9. Amendments to these provisions

MHSC FÉMININES may amend this legal notice, these Terms of Use and this privacy policy in order to take account, in particular, of changes to the website, its services, its providers or the applicable regulations.

The applicable version is the one accessible on the website at the time of consultation.

In the event of a substantial change concerning the processing of personal data, the individuals concerned will be informed where the regulations so require.

10. Governing law and disputes

This website and these provisions are governed by French law.

In the event of a difficulty or dispute, users are invited to contact MHSC FÉMININES first in order to seek an amicable solution.

Failing an amicable resolution, the competent courts will be determined in accordance with the applicable laws and regulations.

11. Contact

MHSC FÉMININES, Avenue Albert Einstein – Domaine de Grammont, 34000 Montpellier, France.

Contact: contact@montpellierfc.com

Part 2 — Ticketing

1. Ticketing publisher

The ticketing website billetterie.montpellierfc.com is published by MHSC FÉMININES, a SASU with share capital of €2,491,000, with its registered office at Avenue Albert Einstein – Domaine de Grammont, 34000 Montpellier, France.

Registered with the Montpellier Trade and Companies Register under SIRET number 988 059 549 00010 (SIREN 988 059 549).

Intra-community VAT number: FR85988059549.

Publication Director: Paul Bouffard.

Contact: contact@montpellierfc.com

2. Ticketing technical solution

The technical solution enabling the management and online sale of tickets and season tickets is provided by WIREMIND SAS, a company incorporated under French law with share capital of €10,000, registered with the Paris Trade and Companies Register under number 805 145 828, with its registered office at 14-16 Boulevard Poissonnière, 75009 Paris, France.

Contact: info@wiremind.io

Wiremind acts as the technical provider of the ticketing solution and may process, on behalf of MHSC FÉMININES, the data required for the operation of the platform and the provision of ticketing services.

3. CRM solution — Arenametrix

In managing its relationship with customers and supporters, MHSC FÉMININES uses the Arenametrix CRM solution, published by SAS Tech'4'Team, a simplified joint-stock company with share capital of €27,493, with its registered office at 157 boulevard Macdonald, 75019 Paris, France.

SIRET: 794 062 497 00027. Paris Trade and Companies Register: 794 062 497. Intra-community VAT: FR05794062497.

Ticketing data may be transmitted to and centralised within Arenametrix in order to:

• manage the relationship with customers and supporters;
• centralise purchase history;
• understand and analyse audiences;
• segment audiences;
• personalise the supporter relationship;
• prepare, target and monitor communication and marketing campaigns, in accordance with the choices expressed by the individuals concerned.

4. Payment provider — MONEXT

Payments made through the ticketing platform are processed using the services of MONEXT, a payment services provider.

In order to execute and secure transactions, the information required to process the payment may be transmitted to MONEXT and to the parties involved in the payment chain.

This processing may serve the following purposes:

• authorising and executing payments;
• securing transactions;
• monitoring transactions;
• preventing and detecting fraud;
• managing payment incidents or disputes;
• complying with applicable legal and regulatory obligations.

MHSC FÉMININES does not use bank card data for any purpose other than carrying out and monitoring payment transactions in connection with ticketing.

5. Intellectual property

All items belonging to Montpellier FC featured on the ticketing platform, including texts, photographs, videos, graphics, logos, trademarks, distinctive signs, illustrations and other content, are protected by applicable intellectual property legislation.

They are the property of MHSC FÉMININES or are used with the authorisation of their respective owners.

Any reproduction, representation, modification, publication, transmission or adaptation, in whole or in part, is prohibited without the prior written authorisation of the relevant rights holder.

The software, technical solutions, interfaces, tools, technologies and other items belonging to the ticketing technical providers remain the property of their respective owners.

6. Personal data and GDPR

6.1 Data controller

In operating the ticketing platform and managing its relationship with customers and supporters, MHSC FÉMININES determines the purposes and means of the personal data processing carried out as part of its activity and acts, in this respect, as data controller where the conditions set out in the GDPR are met.

The various technical providers involved in the operation of the ticketing platform may process data on behalf of MHSC FÉMININES or, for certain processing operations of their own, in their own capacity under the applicable regulations.

6.2 Data that may be collected

When using the ticketing platform, creating an account and purchasing a ticket or season ticket, the following may be processed:

• first name and surname;
• email address;
• telephone number;
• postal address, where requested;
• information entered in the customer account;
• credentials giving access to the account;
• information relating to orders;
• tickets and season tickets purchased;
• the matches concerned;
• transaction amounts and details;
• purchase history;
• requests submitted to customer service;
• preferences and consents relating to communications;
• IP address and other technical data;
• browsing data;
• data generated by cookies and other trackers, according to the choices expressed by the user.

The data actually requested, and whether it is mandatory or optional, is indicated at the point of collection.

6.3 Purposes of processing

Personal data may be used in order to:

• create and administer the customer account;
• authenticate the account holder;
• process and track orders;
• process payment;
• issue and deliver tickets and season tickets;
• enable the checking of access tickets;
• manage access to matches;
• provide customer service and after-sales support;
• respond to requests and complaints;
• handle any postponements, cancellations or refunds;
• prevent and detect fraudulent use;
• ensure the security of the platform;
• comply with legal, accounting, tax and regulatory obligations;
• retain the history of the relationship and of purchases;
• feed and operate the Arenametrix CRM;
• improve understanding of audiences and supporters;
• carry out analyses and segmentation;
• measure the performance of the ticketing platform and of campaigns;
• improve the services offered;
• send commercial communications where the legal conditions are met.

6.4 Legal bases

Depending on the purpose pursued, processing may be based on:

• Performance of the contract, in particular for processing an order, payment, ticket delivery, after-sales service and refunds.
• Compliance with legal obligations, in particular accounting, tax or regulatory obligations.
• The legitimate interest of MHSC FÉMININES, in particular to ensure the security of services, prevent fraud, manage and improve the customer relationship and analyse the use of services.
• Consent, in particular for certain electronic commercial communications as well as for cookies and trackers that are not strictly necessary.

Consent may be withdrawn at any time.

6.5 Customer account and purchase history

Creating an account allows you to make and track purchases, retrieve your tickets and access the services associated with the ticketing platform.

Users are responsible for keeping their credentials confidential and must take care not to share them with third parties.

Data relating to customers and supporters, along with their purchase history, may be centralised within Arenametrix so that MHSC FÉMININES can better understand its relationship with its supporters, analyse purchasing behaviour and adapt its services and communications.

6.6 Commercial communications

When creating an account or during the purchase journey, users may be given the option to choose to receive news, information, offers or marketing communications from Montpellier FC.

Where consent is required, these communications are only sent once such consent has been obtained.

Users may withdraw their consent or unsubscribe at any time, in particular by using the unsubscribe link included in emails.

This withdrawal does not prevent the sending of communications strictly necessary for the management of the account, an order, a ticket, a match or after-sales service.

6.7 Data recipients

Within the limits of their respective remits, data may be accessible to:

• authorised staff of MHSC FÉMININES;
• Wiremind, for the ticketing solution;
• Arenametrix / Tech'4'Team, for the CRM;
• MONEXT and the parties required to process transactions;
• the technical providers necessary for the operation and security of the services;
• the providers involved in communications;
• Google, for audience measurement services;
• Meta, for advertising and measurement features;
• authorities or authorised bodies where the regulations so require.

MHSC FÉMININES does not sell the personal data of its customers and supporters to third parties.

6.8 Retention and transfers

Data is retained for a period not exceeding that necessary for the purposes pursued, subject to legal retention and archiving obligations.

Data relating to orders and transactions may be subject to specific retention periods, in particular due to accounting, tax or dispute management obligations.

Certain services used, in particular those of Google and Meta, may involve data processing outside the European Economic Area.

These transfers are governed by the mechanisms provided for under the applicable regulations.

6.9 Your rights

You have, under the conditions provided for by the regulations, the following rights in particular:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• portability, where applicable;
• withdrawal of consent.

To exercise your rights: contact@montpellierfc.com

You may also lodge a complaint with the CNIL.

7. Cookies and other trackers

The ticketing platform uses cookies and similar technologies in order to ensure its operation, measure its use and, subject to the user's choices, measure or personalise certain marketing activities.

Strictly necessary cookies may be used for browsing, session management, authentication, the basket, security and the order process.

The ticketing platform uses Google Analytics for audience measurement and Meta Pixel for certain advertising and marketing measurement features.

Where their use requires consent, these trackers are only activated once such consent has been obtained.

Users may accept, refuse or customise their choices and change them at any time via the "Manage cookies" tool.

8. Access tickets and stadium entry conditions

Anyone wishing to enter the stadium must hold a valid access ticket.

Everyone, including children, must hold a ticket to enter the stadium.

Purchasing and using a ticket constitutes acceptance of the ticketing General Terms and Conditions of Sale as well as of the stadium's internal regulations.

Ticket holders undertake to comply with the access conditions, the internal regulations, the safety instructions and the directions given by authorised staff.

Leaving the stadium is considered final.

9. Use, exchange and resale of tickets

Tickets are valid for the match and under the conditions indicated at the time of issue.

They cannot be taken back or exchanged except in the cases provided for by the General Terms and Conditions of Sale, the rules applicable to the competition or the legislation in force.

The resale of access tickets is subject to the applicable legal provisions.

Users are advised not to purchase tickets from platforms or sellers not authorised by Montpellier FC.

10. Postponed, interrupted or replayed matches

Where a match does not take place or is definitively stopped during the first half or during half-time, tickets remain valid for the rescheduled or replayed match, in accordance with the applicable rules and the General Terms and Conditions of Sale.

Under the conditions currently set out in the club's General Terms and Conditions of Sale, spectators may also request a refund of their ticket from the first working day following the match and during the five working days thereafter.

The practical arrangements are specified by the club.

11. Checks and security

Access to the stadium is subject to the control and security measures provided for by the applicable regulations and the stadium's internal regulations.

Under the conditions provided for by law, spectators may be subject to checks and, where the legal conditions are met, to security pat-downs carried out by authorised persons.

Anyone refusing to submit to lawfully implemented checks or to safety instructions may be denied access to the venue.

12. Prohibited conduct

Access to and presence within the sports venue are subject to the provisions of the French Sports Code and the stadium's internal regulations.

The following may in particular constitute offences:

• unauthorised entry onto the field of play;
• throwing projectiles that present a danger;
• the unauthorised introduction, possession or use of certain pyrotechnic devices;
• more generally, conduct prohibited by the legislation applicable to sporting events.

Such acts may result in penalties in accordance with the legislation in force.

13. Liability

MHSC FÉMININES takes reasonable steps to ensure the operation and security of the ticketing platform.

Access may nonetheless be temporarily interrupted for maintenance, technical incidents, security requirements or circumstances beyond the club's control.

MHSC FÉMININES cannot be held liable for malfunctions directly attributable to the user's equipment, internet connection or software, subject to any applicable mandatory legal provisions.

The conditions relating to the purchase, delivery, use, postponement, cancellation and refund of tickets are set out in the General Terms and Conditions of Sale applicable to the order.

14. Amendments

MHSC FÉMININES may amend these provisions in order to take account, in particular, of changes to the ticketing platform, its providers or the applicable regulations.

The applicable version is the one accessible on the ticketing platform at the time of consultation.

15. Governing law and disputes

The ticketing platform and these provisions are governed by French law.

In the event of a difficulty or dispute, users are invited to contact MHSC FÉMININES first in order to seek an amicable solution.

Failing an amicable resolution, the competent courts will be determined in accordance with the applicable laws and regulations.

16. Useful contacts

MHSC FÉMININES, Avenue Albert Einstein – Domaine de Grammont, 34000 Montpellier, France.

Contact: contact@montpellierfc.com

Ticketing: billetterie-montpellierfc.com

Data protection / exercising your rights: contact@montpellierfc.com

Requests relating to a payment or an order should be addressed to Montpellier FC in the first instance, which may, where necessary, contact the provider concerned.